LDJ Events - Terms and Conditions

By paying your booking fee, you agree to our booking T&Cs below which apply to ALL of our services…

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Booking Fees & Booking Forms
All bookings require a booking fee and completed booking form to secure the booking.  Booking fees are non-refundable and non-transferable under any circumstance. 

Payment Options
Booking Fees - all booking fees are payable via bank transfer to secure your booking. 
Balance Payments – your outstanding balance must be paid no later than 1 week before your event via bank transfer.

Any outstanding payments not received by the agreed due date may result in the cancellation of the booking, subject to our cancellation terms. LDJ Events reserves the right to recover reasonable costs incurred as a result of late payment or debt recovery, where legally permitted. 

Cancellation Policy

If the Client chooses to cancel their booking, the following cancellation terms will apply:

Cancellation Charges

• More than 12 months before the event: The booking fee will be retained by LDJ Events and is non-refundable and non-transferable.

• 12 months or less, but more than 6 months before the event: A cancellation charge of up to 25% of the total confirmed booking value may apply.

• 6 months or less, but more than 3 months before the event: A cancellation charge of up to 50% of the total confirmed booking value may apply.

• 3 months or less before the event: A cancellation charge of up to 100% of the total confirmed booking value may apply.

Cancellation charges will reflect the reasonable losses and costs LDJ Events has incurred or is likely to incur as a direct result of the cancellation, taking into account any costs saved and any reasonable opportunity to rebook the date.

Any booking fees, deposits or other payments already made will be taken into account when calculating the cancellation charge. Where the total amount paid exceeds the applicable cancellation charge, the difference will be refunded to the Client.

Should LDJ Events need to take legal action to recover any outstanding sums properly due under these terms, we reserve the right to seek recovery of reasonable legal costs and expenses.

Rescheduling Due to Legal or Government Restrictions

Where an event cannot legally take place due to legislation, emergency restrictions or formal Government or Local Council requirements, LDJ Events will allow the Client to reschedule the event to a new date within 12 months of the original event date, without additional rescheduling fees or charges. Any booking fee or deposit paid will be transferred to the new date in these circumstances. All rescheduled dates are subject to availability.

Cancellation by LDJ Events

In exceptional circumstances where LDJ Events is unable to provide the booked service, including but not limited to staff sickness, emergencies or extreme adverse weather conditions, we reserve the right to cancel the booking. We will notify the Client in writing, using the email address provided at the time of booking, as soon as reasonably practicable.

Where LDJ Events cancels the booking and is unable to provide an agreed alternative arrangement, the Client will receive a full refund of all payments made to LDJ Events, including the booking fee or deposit.

Rescheduling 
If you choose to reschedule your event to a date more than 6 months on from your initial event date, a rescheduling fee of 10% of the total initial booking value will be added to your rescheduled booking. ​

Behaviour
LDJ Events reserve the right to stop providing a service at any event if the safety of our staff, equipment or guests becomes a concern. In these circumstances, the full payment will remain payable but we will cease to provide our services. Under 18s must be under adult supervision at all times. 

Setup
We require 1hr to setup and a minimum of 30 minutes to pack away unless otherwise agreed in writing.
A minimum of 3m (wide) x 2m (deep) x 2.5m (high) space is required for our disco setups and 2.5m (wide) x 2m (deep) x 2.5m (high) for our Selfie Pod Photobooths.
2 x UK 13 Amp Sockets are required within 5 meters of each setup location. 
LDJ Events cannot be held responsible to a delay in your event start time due to any of the above being limited, reduced or incorrect.
A parking space near to the venue entrance should be reserved for our team. 

Breakages / Damage / Liability

LDJ Events takes reasonable precautions to ensure the safety of our staff, equipment and the services we provide.

Any damage, injury or incident involving our equipment or services should be reported to our team as soon as reasonably possible, preferably before the end of the event, so that it can be investigated and documented.

Where damage to LDJ Events' equipment is caused by the negligent, reckless or deliberate actions of the Client or their guests, the Client may be held responsible for the reasonable cost of repair or replacement, together with any demonstrable direct financial losses arising from the equipment being unavailable for other bookings.

LDJ Events maintains Public Liability Insurance. Nothing in these Terms & Conditions shall exclude or limit any liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence.

Sound, Lighting & Special Effects
Limitations – LDJ Events cannot be held responsible for limitations put in place that may affect the services we are providing such as Sound Limiters, Smoke Detection Systems or similar. UV Glow Parties require a darkened venue – please check this with your venue before booking this package.

LDJ Events cannot be held responsible for the way that some people may be affected by flashing lights/ strobe effects, loud sounds, haze / smoke effects, bubble fluid and / or any other effects. If your booking includes use of a Bubble Machine, you should be aware that the floor can become slippery during use. Whilst we will do our best to keep the floor dry, it is the client’s responsibility to make safe any spillages or slippery surfaces and warn of any danger. We cannot be held responsible for any slips or falls that may result in injury.

Photography / Videography
By placing a booking with us, you agree for us to take photos and videos at your event and for these to be used on our websites and associated social media channels. If you do not wish for this to happen, you must inform us in writing before your event. 

Licenses
It is the responsibility of the hirer of LDJ Events to ensure that the Venue / Event Organisers hold the relevant licensing to hold the event. 

Prizes / Give-Aways
As part of our Children’s Party Packages, we provide prizes free of charge. We cannot be held responsible for any accidents that may occur as a result of these prizes including allergic reactions, choking etc. It is the parent’s responsibility to read the ingredients of any edible prizes and check that they are safe for their child to consume. 

Delays
LDJ Events cannot be held responsible for a delay in event setup or the event start time as a result of adverse weather, venues running behind schedule, traffic delays, faulty equipment, road closures or similar. In these circumstances, best endeavours will be made to arrive at the venue ASAP. For bookings involving our Selfie Pod Photo Booths, any equipment or technical failure will be dealt with in accordance with the applicable Selfie Pod 

Hospitality (Applicable to events lasting over 4hrs) 
The client is responsible for providing access to food and soft drinks for our Staff at their event.

Parking Charges
Whilst almost all venues we work at offer free parking, it's important that we notify our customers that all parking charges relating to your event are payable by the client. This includes Pay & Display Parking and any parking fines or fixed penalty notices obtained as a result of providing our services at your event. 

Face Painting, Glitter Tattoos, Balloon Modelling, Soft Play, Bouncy Castles
If you book any of the above services with LDJ Events, these are sub-contracted to Fantasy Castles. By placing a booking with us for these services, you also agree to the hirer’s T&Cs available HERE

Limitation of Liability

To the fullest extent permitted by law, LDJ Events shall not be liable for any indirect, consequential or special losses arising from equipment, hardware or software failure. This includes, but is not limited to, loss of enjoyment, disappointment, loss of business, loss of profits, loss of opportunity or loss of data.

Nothing in these Terms & Conditions shall limit or exclude any liability that cannot legally be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that the Client may have as a consumer.

Where any provision of these Terms conflicts with applicable consumer protection legislation, the relevant statutory provisions shall take precedence.

Terms & Conditions – No Signature Required

By submitting a completed booking form and paying the required booking fee, the Client confirms that they have read, understood and agreed to LDJ Events' Terms & Conditions, including any applicable service-specific additional terms. 

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Selfie Pod Photo Booths – Specific T&Cs in Addition to our Standard Terms

The following terms apply specifically to bookings of our Selfie Pod Photobooths and should be read in conjunction with our standard Terms & Conditions.

1. Print Packages

Classic Print Package

The Classic Print Package includes either:

• 1 x customised 4x6" collage print per visit; or

• 2 x identical customised 2x6" photo strip prints per visit.

The package includes a maximum allowance of 150 x 4x6" prints in total, or the equivalent number of 2x6" photo strip prints (300 individual strips).

Deluxe Print Package

The Deluxe Print Package includes:

• 2 x customised 4x6" collage prints per visit.

The package includes a maximum allowance of 250 x 4x6" prints in total.

All print allowances apply to the entire booking and are not additional to the stated package limits.

2. Service Period & Operational Availability

We aim to keep the Selfie Pod fully operational throughout the agreed hire period and guarantee a minimum operational availability of 90% of the booked time.

Occasional brief interruptions may be necessary for essential maintenance or adjustments, including paper or ink replenishment, clearing printer jams, camera adjustments or other routine technical requirements.

Should maintenance or technical interruptions result in the Selfie Pod being unavailable for more than 10% of the agreed hire period, we will extend the hire period by the additional downtime, where reasonably practicable. Where this is not possible, this will be handled in line with the below terms.  

3. Images, Data & GDPR

All photographs, videos and GIFs captured using our Selfie Pod equipment remain the intellectual property of LDJ Events, subject to any third-party rights that may apply.

Unless otherwise agreed in writing before the event, the Client grants LDJ Events permission to use captured media for promotional, marketing and portfolio purposes. Verbal consent will be obtained from guests where appropriate. 

4. Cloud Gallery & Guest Sharing Links

All online cloud gallery links and guest sharing links, including SMS, email and QR code links, will remain active for a period of 30 days from the date they are made available.

After this period, links may expire and access to the associated media may no longer be available.

It is the responsibility of the Client and their guests to download and save any photographs, videos or GIFs they wish to keep within this 30-day period. LDJ Events cannot guarantee access to, or recovery of, media after the links have expired. 

5. Hardware & Software Failure

We take all reasonable steps to ensure that our equipment, hardware and software operate correctly throughout the event. However, due to the nature of electronic equipment and reliance on third-party technology and services, uninterrupted operation cannot be guaranteed.

In the event of a malfunction, breakdown, software error, power interruption, venue infrastructure issue, internet connectivity problem or other technical failure beyond our reasonable control, we will use reasonable endeavours to investigate and resolve the issue as quickly as possible.

Where practicable, this may include restarting, repairing, replacing or substituting equipment to restore the service.

A temporary interruption caused by a technical issue will not automatically entitle the Client to a refund or compensation. Any remedy will be assessed in accordance with the Service Period provisions above and the extent to which the contracted service has been affected.

LDJ Events shall not be held responsible for any interruption or downtime resulting from circumstances beyond our reasonable control, including but not limited to power cuts, venue evacuations, emergency situations, venue restrictions or other unforeseen events. Any such downtime will be excluded from our operational availability guarantee.

Where a technical failure prevents the Selfie Pod from operating for a substantial proportion of the booked hire period, and we are unable to provide a suitable alternative or restore the service, we will offer a refund proportionate to the affected portion of the contracted service, or an alternative remedy where reasonably appropriate.

Our maximum liability in respect of any such failure shall not exceed the total value of the booking, subject always to the provisions relating to liability below.

6. Printer & Hardware Failure – Digital-Only Alternative

In the event that the printer or associated printing hardware suffers a complete failure before or during the booking, and replacement equipment cannot reasonably be obtained or delivered to the venue in time, we will make every reasonable effort to continue providing the Selfie Pod experience as a Digital-Only Package.

Where replacement equipment is available, it may differ from the original equipment in size, colour, appearance or design, provided that its fundamental functionality remains substantially equivalent.

If printing cannot be provided and the booking is converted to a Digital-Only Package, the Client will receive a refund equivalent to the difference between:

• The price paid for the original Print Package; and

• The advertised website price of our Digital-Only Package applicable at the time of booking.

This adjustment is intended to compensate for the loss of the printing element of the service, whilst allowing the digital photo booth experience to continue.